At The Cosmetic Studio Noosa, we value your time and ours. To maintain fairness and ensure a high standard of care for all clients, we’ve outlined our refund and deposit terms below.
These policies align with Australian Consumer Law (ACL), Queensland Health, and TGA regulations.
1. Cancellations, No-Shows & Deposit Terms
- We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- If you cancel within 24 hours on more than two occasions, we will require a $50 deposit for all future appointments.
- ❗If you do not attend your appointment without providing notice (a “no-show”), your booking deposit will be automatically forfeited.
- We understand that life happens — if you believe your circumstances warrant an exception, please reach out to our team. We’re here to help.
2. Non‑Refundable Deposits
- Booking deposits are generally non-refundable, unless required under Australian Consumer Law.
- With sufficient notice (24+ hours), deposits may be transferred to a future booking.
- Deposits forfeited due to late cancellations or no-shows cannot be refunded or transferred.
3. Prescription Medications
- Prescription-only medications used in aesthetic treatments are non-refundable once ordered, compounded, or dispensed, even if unused.
- This includes:
- Anti-wrinkle preparations
- Dermal fillers
- Compounded or prescribed skincare
- This policy complies with Therapeutic Goods Administration (TGA) and Queensland Health regulations. For safety and legal reasons, these products cannot be returned, refunded, reused, or resold.
4. Consumer Rights Under Australian Consumer Law
We are committed to providing high-quality services and adhering to consumer protection laws. Under ACL, you are entitled to a remedy if:
- A service is not provided with due care and skill;
- A treatment is not fit for its intended purpose; or
- There is a major problem that cannot be resolved within a reasonable time.
Please note: change of mind is not considered a valid reason for a refund under ACL.
5. Issues with Treatments (Major or Minor)
- If you experience a major issue, you may be entitled to a refund of the unused portion of your service, excluding prescription products.
- For minor concerns, we will do our best to address them promptly and professionally at no extra charge.
6. Retail Products (Non-Prescription Skincare)
- Refunds or exchanges may be offered if a product:
- Is faulty or damaged;
- Has caused an adverse reaction (with appropriate evidence);
- Is returned unopened and unused (subject to approval).
- Change of mind returns are not accepted for retail or skincare products.
7. Compassionate Consideration
We understand that unforeseen circumstances can occur. If you are unable to attend your appointment due to illness or emergency, we may offer a credit or partial refund at our discretion.
- Supporting documentation (such as a medical certificate) may be required.
- An administration fee may apply to cover costs already incurred.
8. If We Need to Cancel
If we need to cancel or reschedule your appointment (due to practitioner illness, equipment issues, or other circumstances), we will:
- Offer to rebook your appointment at a convenient time; or
- Provide a full refund of any deposit or prepayment, excluding prescription products already ordered or dispensed.
9. Refund Timeframes
- Where a refund is approved, it will be returned to your original payment method.
- Please allow up to 10 business days for processing.